Refund policy

ONLINE RETURNS

We DO NOT offer refunds for change of mind.

An exchange of item or instore credit are available.

The customer is liable for all return postage costs.

Please enclose a PRE-PAID PLASTIC AUSTRALIA POST SATCHEL.

RETURN ADDRESS

Please mark all return packages as follows:

59 Moreton Street

PO Box 66

Eidsvold, Qld, 4627

 

IF THE ITEM IS NOT WHAT YOU EXPECTED - within reason

The item must be returned with original tags and packaging, in a resaleable condition within 14 days of receiving the goods.

We will contact you by email or telephone to discuss similar, alternative styles.

Return postage costs will be at the expense of the customer.

IF SIZING IS INCORRECT

The item must be returned with original tags and packaging, in a resaleable condition within 14 days of receiving the goods.

If the correct size is unavailable in your selected style and we are unable to order another one from our suppliers, we will contact you by email or telephone to discuss similar, alternative styles.

Return postage costs will be at the expense of the customer.

SALE ITEMS 

We have a no returns or exchange policy on sale items so please ensure you make the correct size selection before purchasing. 

DAMAGES & ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and find a solution.